Shipping & Returns
Shipping Made Simple
Free U.S. Shipping on Orders $50+
3 to 8 Business Day U.S. Delivery Options
International Shipping Available
Tracked Delivery
Easy Support If Something Goes Wrong
Your Saint Maison ritual should arrive with the same care that went into making it.
Every Saint Maison order is carefully prepared and packed before leaving us. Because our products are handcrafted in small batches, we ask that you allow a little time for your order to be prepared before it begins its journey to you. Saint Maison is a Florida-born skincare brand, handcrafted in small batches.
U.S. Shipping
We currently ship throughout the United States.
FREE Economy Shipping
Orders of $50 or more
Estimated delivery: 5 to 8 business days
Economy Shipping
Orders under $50
Shipping is calculated based on order weight.
Standard Shipping
Estimated delivery: 3 to 4 business days
Shipping is calculated based on order weight.
Available shipping options and the exact shipping cost for your order will be displayed at checkout before payment.
Please note: Delivery estimates begin once your order has shipped and do not include order processing time.
When Will My Order Ship?
Once your order has been packed and handed to the carrier, you'll receive a shipping confirmation email with tracking information.
Tracking may take a short time to update after the carrier receives your package.
During product launches, promotions, holidays, or periods of unusually high order volume, processing and carrier transit times may take a little longer than usual.
International Shipping
Yes, Saint Maison ships internationally to select countries.
Available international shipping methods, rates, and estimated transit times are calculated at checkout based on your destination.
Depending on your location, available carriers may include DHL Express and USPS International.
International duties & taxes:
Duties, taxes, customs fees, and import requirements vary by country. Where prepaid duties are available, this will be indicated during checkout. Otherwise, additional charges imposed by your local customs authority may be the customer's responsibility.
Please review your country's import requirements before placing an order.
Tracking Your Order
As soon as your order ships, we'll send tracking information to the email address used at checkout.
If tracking shows your package as delivered but you can't find it, we recommend checking around the delivery location and with household members or neighbors first, then contacting the carrier.
Still can't locate it? Contact us at hello@mysaintmaison.com and we'll help you determine the next step.
Returns & Refunds
We Want You to Feel Good About Your Order
Skincare is personal, and we want you to feel confident ordering from Saint Maison.
If something isn't right with your order, contact us at hello@mysaintmaison.com with your order number and we'll review it with you.
Returns
For hygiene, safety, and product-integrity reasons, opened or used skincare products cannot generally be returned unless they arrived damaged, defective, or incorrect.
Unused and unopened products may be eligible for return within 30 days of delivery, provided they are returned in their original condition and packaging.
Before sending anything back, please contact hello@mysaintmaison.com with your order number.
Please do not send a return without contacting us first.
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or we sent the wrong product.
Original shipping charges are non-refundable.
Damaged, Defective or Incorrect Order?
We'll make it right.
If your order arrives damaged, defective, leaking, or you receive the wrong item, please contact us at hello@mysaintmaison.com as soon as possible after delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once reviewed, we'll determine the appropriate replacement or refund.
Refunds
Once an eligible return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process the credit after we issue it.
Order Changes & Cancellations
We begin preparing orders as quickly as possible.
If you need to change or cancel an order, email hello@mysaintmaison.com immediately with your order number.
We'll do our best to help, but once an order has entered fulfillment or shipped, we may no longer be able to modify or cancel it.
Incorrect Shipping Address
Please double-check your shipping information before completing checkout.
If you notice an error after ordering, contact us immediately. We cannot guarantee that an address can be changed once fulfillment has begun.
Saint Maison is not responsible for orders delivered to an incorrect address provided during checkout.
Questions?
We're here to help.
For questions about an order, shipping, returns, or a product you received, contact:
Please include your order number so we can help you faster.
One thing I would change before publishing
I would not blindly publish the 30-day return section yet. Your live site already has a separate Refund Policy link, so these two pages need to say exactly the same thing. If the existing refund policy says 14 days, final sale, satisfaction guarantee, etc., putting 30 days here creates a conflict.
Also, your screenshot shows something important: the International zone says 27 countries/regions need to be included in a Market before you can start selling to them. So I would not write "we ship worldwide." "Select countries" is accurate until those Markets are enabled.
For CRO, I would also put a compact trust strip directly underneath the Shipping & Returns title:
FREE U.S. SHIPPING $50+ | TRACKED DELIVERY | SECURE CHECKOUT | SUPPORT WHEN YOU NEED IT
That keeps the page useful as a policy page while also reinforcing the same free-shipping promise already displayed across the storefront